Privacy Policy

Who We Are

Teligus Networks Pvt Ltd is an Internet Service Provider (ISP) based in Kerala, India. We provide high-speed fiber optic internet services, online payment facilities, and related services to customers across Kerala.

Scope of This Policy

This Privacy Policy applies to:

• Our website at https://teligus.in/
• All internet services provided by Teligus Networks
• Online payment and billing systems
• Customer support and communication

• 2.1 Personal Information We collect personal information when you register for our services, including your name, address, contact details, and identification documents as required by Indian telecommunications regulations.
• 2.2 Payment Information We collect billing and payment information for service charges. However, we do not store credit card, debit card, or net banking details on our servers - these are handled by certified payment gateway providers.
• 2.3 Service Usage Data We automatically collect information about your use of our services, including connection logs, bandwidth usage, and technical performance data necessary for service delivery and network management.
• 2.4 Communication Records We may record customer service calls and maintain records of support interactions for quality assurance and training purposes.

• 3.1 Service Delivery To provide internet services, process payments, manage your account, and deliver customer support.
• 3.2 Network Management To monitor network performance, troubleshoot issues, and ensure optimal service quality for all customers.
• 3.3 Billing and Payments To generate bills, process payments, and maintain financial records in accordance with accounting and tax requirements.
• 3.4 Legal Compliance To comply with Indian telecommunications regulations, court orders, and other legal requirements as mandated by law.
• 3.5 Service Improvement To analyze usage patterns and improve our services, develop new features, and enhance customer experience.

• 4.1 Technical Safeguards We implement industry-standard security measures including encryption, secure servers, and access controls to protect your personal information.
• 4.2 Payment Security Payment card details are processed through certified payment gateways and are never stored on our systems. We maintain PCI DSS compliance standards.
• 4.3 Access Controls Access to personal information is restricted to authorized personnel who need it for legitimate business purposes and are bound by confidentiality agreements.
• 4.4 Data Retention We retain personal information only as long as necessary for service delivery and legal compliance. Transaction records are maintained as per Indian accounting standards.

• 5.1 Access to Information You have the right to request access to the personal information we hold about you and receive a copy of this information.
• 5.2 Information Correction You can request correction of any inaccurate or incomplete personal information we maintain about you.
• 5.3 Data Portability Subject to technical feasibility and legal requirements, you may request transfer of your data to another service provider.
• 5.4 Communication Preferences You can opt out of promotional communications while continuing to receive essential service-related communications.

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• 6.1 Legal Requirements When required to comply with legal processes, court orders, or government regulations, including telecommunications licensing requirements.
• 6.2 Service Providers With trusted third-party service providers who assist in delivering our services, including payment processors and technical support partners, under strict confidentiality agreements.
• 6.3 Business Transactions In connection with any merger, acquisition, or sale of business assets, subject to the acquirer's commitment to honor this privacy policy.
• 6.4 Protection of Rights To protect our rights, property, or safety, or that of our customers or the public, as permitted by law.

• 7.1 Policy Updates We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.
• 7.2 Notification of Changes We will notify customers of significant changes through our website, email, or other appropriate means at least 30 days before the changes take effect.
• 7.3 Continued Service Your continued use of our services after policy changes constitutes acceptance of the updated terms.

If you have questions about this Privacy Policy or want to exercise your rights regarding your personal information, please contact us:

• 9.1 Applicable Law This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000, and the Indian Telegraph Act, 1885.
• 9.2 Jurisdiction Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Ernakulam, Kerala, India.
• 9.3 Regulatory Compliance We comply with all applicable Indian telecommunications and data protection regulations, including TRAI guidelines and DOT licensing conditions.